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Cytora

Turn every submission you receive into a decision-ready risk

Cytora reads every submission the moment it arrives, in any format and language. You get a decision-ready risk record, not another file to chase.

Digitized data still stalls the moment your workflow needs a human to click next

Your team still logs in, spots a missing document, and has to chase it down before the risk can move.

Cytora keeps the risk moving: it flags what's missing, asks for it, and links the reply the moment it lands.

Key benefits

What Cytora changes for your underwriting operation

Your own view of risk

You build and change schemas, fields, and rules yourself, in natural language, without waiting on a vendor backlog.

Shorter time to launch

New fields and lines of business go live in days, because you configure them rather than code and train a model.

Capacity for more risk

Underwriters spend their time on risks worth writing, while low-value triage and re-keying are automated in the workflow.

Faster answers to brokers

Submissions that used to sit in a queue are now decision-ready while the opportunity is still live.

Run the submission workflow from first email to decision-ready risk

How it works

Automate the ask for what's missing

Spot a gap, send the ask to the broker, and link the reply back automatically.

Split multi-product submissions automatically

Detect when one submission covers several products or policies, and create a separate transaction for each one.

Trigger the next step automatically

Launch appetite checks, pricing and follow-on tasks without a manual hand-off, bringing in a person only for exceptions.

Run the submission workflow from first email to decision-ready risk

Configure what you digitize without writing a line of code

How it works

Add a field in natural language

Describe the field like you would to a colleague, and Cytora pulls it with full contextual reasoning.

Combine actions to fill individual fields

Classify each document, extract the key fields, and enrich with external data, combined as your schema needs.

See which agents click through

The leads section of your dashboard names every agent who clicks through to your portal.

Configure what you digitize without writing a line of code

Hand your adjusters claims that arrive ready to adjudicate

For claims teams

Read loss notices from every party

Digitize notices from claimants, courts, hospitals, and auto repair shops, in text, image, audio, or video files. 

Triage each claim by complexity

Match every claim to the handling path your operating model sets for it, so simple claims move faster. 

Work from a complete claim record

See the source behind every field, so decisions stay consistent from one adjuster to the next.

 
Hand your adjusters claims that arrive ready to adjudicate

Part of Applied

Cytora runs inside the Applied suite for carriers

Every submission Cytora digitizes flows into Market Appetite and Commercial Distribution, so your distribution and quoting teams work from the same structured risk.

Explore the full carrier suite

Key features at a glance

Underwriting process automation that takes a raw submission all the way to a decision-ready risk, start to finish.

  • Multi-request intake sorting

    Every inbox mixes new business, renewals, claims, and policy changes. Cytora routes each to its own schema.

  • Ready-made schema library

    Start from schemas built for commercial and specialty lines, then tailor fields to your own forms.

  • Multi-source field reasoning

    Choose whether a field comes from one source, several combined, or one source checking another.

  • Confidence-based exception queue

    Set the confidence threshold, and only the fields that fall below it reach a person for review.

  • Field-level provenance and confidence

    See exactly which document produced each value, how confident the platform is, and why it was chosen.

  • Automatic downstream routing

    Send the finished risk record into your rating engine, policy system, CRM, or underwriting workbench.

Results carriers see with Cytora

  • 80%


    Faster triage per submission

    Zurich cut manual triage time per submission from 75 minutes to 15.

  • 95%


    Straight-through intake

    Zurich now processes 95% of intake straight through, up from 10%.

  • 113%


    More premium per underwriter

    Markel's underwriting teams grew written premium per FTE by 113%.

  • 12X


    Faster quotes for brokers

    SLA turnaround for strategic partners dropped from 24 hours to 2.

Cytora: frequently asked questions

Cytora is the digitization and workflow layer inside the Applied suite for carriers that turns broker submissions into decision-ready risk. It reads every submission, sorts multi-line requests, and fills your schema automatically.

From there, underwriting process automation keeps the workflow moving – chasing missing information, running appetite and pricing checks, and routing the finished risk into your rating engine or policy system.

No. Cytora digitizes and enriches the submission, automates the appetite and portfolio-fit checks, then hands your underwriter a decision-ready risk – or, where you've set the rules for it, moves a clean, in-appetite risk straight through to a quote.

Either way, the underwriting call is still yours. Cytora surfaces the risk and the reasoning behind every field; a person confirms it.

Cytora reads each interaction as it arrives and classifies it – by transaction type, line of business, geography, or language – even when several requests land in the same email, in any format.

Where one message covers more than one risk, Cytora splits it into separate requests automatically, so each one follows its own workflow.

Yes. Cytora digitizes claims intake with ready-made schemas for every type of claim submission, using the same platform that handles new business, renewals, and mid-term changes.

Cytora triages each claim by complexity as it arrives and routes it to the handling path your operating model sets, so adjusters start from a complete, sourced record.

No. You describe a new field in natural language, as you’d explain it to a colleague, and start from a ready-made schema for your line of business.

You can copy, edit, or extend any schema yourself, then test its accuracy against your own confirmed results before go-live – no coding and no model retraining.

You set the confidence threshold at the schema or field level. Anything Cytora extracts below that line goes to a reviewer instead of moving forward untouched.

Every field also shows the exact source it came from and how confident Cytora is in the value, so a reviewer can confirm it fast.

Cytora sends the completed risk record straight into the systems you already run – your rating engine, policy admin system, CRM, or underwriting workbench – the moment it’s finished.

Nothing gets re-keyed along the way, and the same structured data that reached your underwriter is what lands in your downstream systems, ready for the next step.

You decide, field by field: one source, several combined, or one source checking another, across submission, internal, external, and web data.

You set the mode in natural language, so a broker’s stated revenue can be verified against a third-party source before it ever reaches your underwriter.

Go deeper on Cytora