It’s an exciting time to be an Applied Epic user! We have gathered the most frequently asked questions by other Applied Epic browser users. Please email customersuccess@appliedsystems.com if you have additional questions.
Functionality in the Browser Interface
There are very few differences in clicks or workflows between the two, except on transformed screens. Documentation on the differences is available using this link to the Applied Epic Browser User Guide in Applied Community.
Adobe Acrobat can be used to combine PDFs, then drag & drop the file into Epic. Most agencies who have switched to the browser found they can use the free version of Adobe Acrobat to meet their needs.
Yes, it will. Think of the browser and desktop interfaces as two different methods of accessing the same information. A change in Epic via browser will reflect in the desktop interface, and vice versa.
Applied Epic Connection Suite
The Connection Suite is a set of components that enable Epic to work in conjunction with an internet browser and the Windows operating system simultaneously. Typically, webbased products do not seamlessly integrate with Windows for security reasons. Once the components of the Connection Suite are loaded, programs such as Outlook and Microsoft Word integrate in a similar manner to how they functioned with the desktop interface, while also ensuring the security of data.
Yes. To ensure users have the best Epic experience in a browser, all components of the connection suite will need to be installed on each machine.
Yes, once the Connection Suite is loaded by your organization to each computer, updates happen automatically each month.
Yes, you can log into the browser without the Connection Suite Package installed, however workflows that require the Connection Suite Package will be unavailable until those files are installed.
When you go to Help > Connection Suite, the components will now show a green “Installed” button (not clickable) in place of the blue button to install updates.
Not necessarily, no. Anyone with an Applied Community login can download the updates (provided this is permitted on their workstation) by going to Product Information > Applied Epic > Download Product Updates. Someone in your organization who has an Epic license can also download the files and send to your IT professional for distribution.
Miscellaneous Epic Questions
There are no supported 3rd party apps or add-ins in the browser environment. If you do have apps or add-ins installed in the same browser where you utilize Epic, they may work properly but will not be supported by Applied Systems if you encounter problems.
Epic is supported in Chrome, the Chromium version of Edge and Firefox.
Applied is aware there are users experiencing slow response times in some screens, and we’re committed to continually improving the performance of Epic. However, the more tabs you have open in your internet browser windows, the more bandwidth is being used. That can cause sluggishness in all your browser-based programs. There are also network, security and internet browser settings that can affect performance of Epic in the browser interface.
To ensure your organization’s settings are reviewed, please refer to the Knowledge Base articles below:
- Update Network and Firewall Settings (KB 25073)
- Configure Native Messaging Allow List (KB 25074)
- Allow Pop-Ups for Applied Epic (KB 25289)
- Update Browser Cookie Settings (KB 25456)
- Verify Default PDF Program (KB 25457)
- Browser Performance Settings (Microsoft Edge) (KB 25082)
If you still experience slowness in Epic, please email support@appliedsystems.com.
Applied has fully tested our platform with Okta and Microsoft Azure AD, but customers are free to use any platform that supports the OAuth 2.0 with w/OIDC or SAML 2.0 standard. For information on how to link Applied Epic users with your IdP, please visit the Applied Identity Provider hub (Applied Community login required) for further details.
Applied does not currently support Epic desktop or browser interfaces on an Apple product, including the Safari browser. The Connection Suite Package components operate using a Windows platform for the best user experience. In the future, this may change. You can also run a Windows Parallel program on your Mac to simulate a Windows desktop environment (and then load Connection Suite Package items), but support is limited at this time.